Info for Tenants

Below is information that you can refer to as a general guide and covers some important aspects of your tenancy.


Only the people originally included on your application and approved by the owner are permitted to permanently reside at the property. If, during the term of your tenancy, you wish to change or replace the original occupants our office must be informed in order to seek the approval of the owner.

Paying Rent

As part of your Residential Tenancy Agreement you have undertaken to pay the rent promptly and in advance. Payments should be paid by cash, cheque or direct deposit. Should a cheque be dishonoured no further payments by cheque will be accepted and a dishonor fee will be charged.

Breaking Your Lease

For information regarding your obligations and possible costs incurred in the event that you do not complete the term of your Residential Tenancy Agreement please refer to your lease agreement or contact your Property Manager.

Rent Arrears

If for any reason you are having difficulties please make an appointment to see your Property Manager so that suitable arrangements can be entered into.

Once you are 7 days behind you will receive a reminder letter and a call from your Property Manager. If you become 10 days in arrears we will issue you with a Letter of Demand and failure to pay In accordance with the Residential Tenancies Act, a Termination Notice will be issued on the 15th day of your arrears. This will require you to vacate the premises.

Ingoing Condition Report

Prior to the commencement of your new tenancy the Property Manager will have completed an Ingoing Condition Report which will be given to you when you sign your documents. It is very important that you check this report thoroughly, making sure that you add any amendments and return the form to our office within seven (7) days. The report is critical in protecting your investment as it will be referred to at the end of the tenancy to guarantee that the distribution of the bond is fair and accurate.


It is your responsibility to have electricity, gas and phone connected in your name and arrange disconnection of these services when you leave the property. With regards to water, the service is connected and where applicable on your Tenancy Agreement, excess water usage will be billed to you on a regular basis. For Rural properties with water tanks you will be issued with separate information regarding this matter at the point of signing your Tenancy Agreement.


Please be aware that the owner's property insurance does not cover your personal belongings. It is in your best interest to obtain a Contents Policy to cover your personal effects against any loss, damage or theft.

Repairs and Requests

All tenants are required to complete a "Repair Request" form located on our website for you to email, post or drop off to our office. It is very important that you promptly report all matters requiring repair or maintenance in order to avoid the risk of further damage to the premises or injury to yourself or visitors. Any maintenance or repair arranged outside of our normal business hours will be at the tenant's cost unless it is proven to be an emergency repair.

Urgent/ Emergency repairs include the following items:

  • a burst water service;
  • a blocked or broken toilet;
  • a serious roof leak;
  • a gas leak;
  • a dangerous electrical fault;
  • flooding or serious flood damage;
  • serious storm or fire damage;
  • a failure or breakdown of the gas, electricity or water supply to the premises;
  • a failure or breakdown of any essential service on the premises for hot water, cooking, heating or laundering;
  • any fault or damage that causes the premises to be unsafe or not secure.

Please refer to Clauses 16 & 17 of your Tenancy Agreement for further information about 'Urgent Repairs'.

Whilst we will endeavour to action your repair as quickly as possible, it is often necessary to obtain the Landlords approval and/or quotes before any work can commence, so unfortunately a time lag is sometimes unavoidable.


All rubbish must be placed in the allocated bins as any rubbish placed in boxes or bags will not be collected by Council. It will then fall onto the tenant to arrange removal of this waste.


Please do not use Blu-Tack or sticky-tape to hang or place pictures on the wall. If there are no picture hooks already provided on the premises please contact our office for us to arrange approval on your behalf.


Unless otherwise specified in your lease you are responsible for the maintenance of the lawns and gardens. This entails watering, weeding, trimming and mowing. Please do not remove any plants or trees without the written approval of your Property Manager.


unless a pet is specifically approved on your lease, pets are not allowed. If you want permission for a pet to be housed at the property you must put this request in writing to your Property Manager and wait for written approval before you obtain a pet.

Routine Inspections

We carry out a routine inspection on all properties three months after the commencement of the tenancy and then bi-annually. Written advice will be forwarded prior to the inspection. If you cannot be present, we will access the property with our spare keys.

Satellite TV

Satellite TV/Austar is NOT to be installed at the premises without the written approval from the agent. If you wish to have Pay TV connected to your rental property and have written consent from our office the Property Manager will need to be contacted by a respective of Pay TV installer to approve the location of the satellite dish and installation of the cables. Without written consent you will be in breach of your Residential Tenancy Agreement and any damages to the property will be your responsibility.

Smoke Alarms

The tenant/s are required to replace the battery in the smoke alarm on a regular basis (every twelve months) and the tenant/s should notify the Agent when a smoke alarm is not working and MUST NOT remove, dispose of or otherwise tamper with the alarm.


A duplicate key to all properties is retained by our office for emergency access. Under special circumstances, and on producing photo identification, the keys can be borrowed during office hours but must be returned within 24 hours of taking them. Please note: This service is not available out of office hours or on public holidays. It is therefore advisable that you make arrangements regarding the location of a spare key should you inadvertently lock yourself out. Otherwise it will be your responsibility to contact a locksmith to arrange access.

Rental Bond

Your rental bond will be lodged with the NSW Department of Fair Trading (The Rental Bond Board). The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Residential Tenancy Agreement commenced (allowing for fair wear and tear) and there are no outstanding monies owing.